Terms and Conditions

These Terms & Conditions govern your use of the Zyalea website, https://zyalea.com, and your purchase of products from Zyalea.

By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before purchasing.

1. About Zyalea

Zyalea is an online retail store operated by [LEGAL BUSINESS NAME].

Website: https://zyalea.com
Email: [CUSTOMER SERVICE EMAIL]
Business address: [BUSINESS ADDRESS]
ABN: [ABN]

Throughout these Terms & Conditions, “Zyalea”, “we”, “us” and “our” refers to Zyalea.

“You” and “customer” refers to the person accessing our website or purchasing our products.

2. Using Our Website

You agree to use our website lawfully and not to:

  • Use the website for fraudulent or unlawful purposes.

  • Attempt to interfere with the operation or security of the website.

  • Copy, reproduce or misuse our content, images, branding or intellectual property without permission.

  • Submit false, misleading or fraudulent information when placing an order.

We reserve the right to refuse or cancel orders where we reasonably suspect fraud, misuse, unauthorised activity or other unlawful conduct.

3. Products

We make reasonable efforts to ensure that product descriptions, images, specifications and prices displayed on our website are accurate.

However, colours may appear slightly different depending on your device or screen settings.

Product dimensions, specifications and features are provided in good faith and may vary slightly due to manufacturing tolerances.

We reserve the right to update product information where necessary.

4. Prices

All prices displayed on our website are in Australian dollars (AUD) unless otherwise stated.

Prices may change at any time. A price change will not affect an order that has already been accepted and paid for, except where an obvious pricing error has occurred.

Any applicable shipping charges will be displayed during checkout unless otherwise stated.

Where we advertise discounts, promotions or sale prices, the terms of the applicable promotion will be displayed on the website.

5. Orders

When you place an order, you are making an offer to purchase the products selected by you.

After placing an order, you will generally receive an order confirmation by email.

An order is considered accepted once payment has been successfully processed and we have accepted the order.

We reserve the right to cancel an order before dispatch where reasonably necessary, including where:

  • A product is unavailable.

  • There is an obvious pricing or listing error.

  • We reasonably suspect fraudulent or unauthorised activity.

  • We are unable to fulfil the order for reasons outside our reasonable control.

If we cancel an order after payment has been received, we will provide an appropriate refund.

6. Payment

We accept the payment methods displayed at checkout.

Payment must be successfully received before an order is processed.

We do not store your complete payment card details where payment is processed through third-party payment providers.

Third-party payment providers may have their own terms and privacy policies.

7. Shipping

We aim to process orders within the timeframe stated on our website.

Estimated delivery times are provided as a guide and may vary depending on your location, courier delays, public holidays, weather, customs processing and other circumstances outside our reasonable control.

Once an order has been handed to the applicable delivery provider, delays caused by the delivery provider are outside our direct control. However, we will reasonably assist you in resolving delivery issues.

Please ensure that your delivery address is correct before completing your order.

If an incorrect address is provided and the parcel must be reshipped, additional shipping costs may apply where permitted by law.

8. International Orders

Where we offer international shipping, the customer is responsible for ensuring that the product can legally be imported into their destination country.

Customers may be responsible for customs duties, taxes, import charges or other fees imposed by the destination country.

These charges are not controlled by Zyalea.

9. Returns and Change-of-Mind Purchases

Our returns process is set out in our Returns & Refund Policy.

Where a customer simply changes their mind, returns are subject to the conditions of our applicable Returns & Refund Policy.

Nothing in these Terms & Conditions limits or excludes any rights you may have under the Australian Consumer Law.

10. Australian Consumer Law

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies available to you under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, where those rights cannot lawfully be excluded.

Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law.

Depending on the circumstances, if a product has a problem, you may be entitled to a repair, replacement, refund or other remedy available under Australian Consumer Law.

The appropriate remedy will depend on the nature and seriousness of the problem and the circumstances of the purchase.

For information about Australian Consumer Law and consumer guarantees, you may visit the Australian Competition and Consumer Commission (ACCC) website.

11. Faulty, Damaged or Incorrect Products

Please contact us as soon as reasonably possible if you receive a product that is:

  • Damaged on arrival;

  • Faulty;

  • Significantly different from its description; or

  • Incorrectly supplied.

Please provide your order number and, where appropriate, photographs or video showing the issue so that we can assess the matter and provide an appropriate solution.

You do not need to return a product merely because you have changed your mind unless our Returns & Refund Policy applies to that return.

12. Product Use

Our products should be used only for their intended purpose and in accordance with any instructions supplied with the product.

Customers are responsible for using products appropriately and safely.

For pet products, customers remain responsible for supervising their pets while using the product.

Zyalea does not provide veterinary advice. Product information on our website should not be considered veterinary or medical advice.

13. Intellectual Property

Unless otherwise stated, all content appearing on the Zyalea website, including text, logos, graphics, photographs, product images, designs and other materials, is owned by or licensed to Zyalea.

You may not reproduce, distribute, modify, publish, sell or commercially exploit our content without our prior written permission.

14. Customer Reviews and User Content

Where you submit a review, photograph, video, testimonial or other content to Zyalea, you confirm that:

  • The content is your own or you have permission to provide it;

  • The content does not infringe another person's rights;

  • The content is not unlawful, misleading, defamatory or offensive; and

  • You have the necessary rights to grant Zyalea permission to use the content.

By submitting content to us, you grant Zyalea a non-exclusive, royalty-free licence to use, reproduce, publish and display that content for legitimate business and marketing purposes, including on our website, social media and advertising, subject to applicable law.

We may remove reviews or content where we reasonably believe it breaches these Terms & Conditions or applicable law.

15. Promotions and Discount Codes

Promotional offers, discount codes and sales may be subject to additional conditions displayed at the time of the promotion.

Unless otherwise stated:

  • Promotional codes cannot be exchanged for cash.

  • Discount codes cannot be combined with other promotional codes.

  • Promotions may be limited to available stock.

  • We reserve the right to correct genuine errors relating to promotional offers.

Any applicable minimum purchase requirements or exclusions will be stated with the relevant promotion.

16. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services, including payment providers, delivery providers, advertising platforms and social media services.

We are not responsible for the content, availability, security or policies of third-party websites or services.

Your use of third-party services may be subject to their own terms and privacy policies.

17. Website Availability

We aim to keep our website available and operating properly, but we do not guarantee that the website will always be available, uninterrupted or error-free.

We may temporarily suspend or modify the website for maintenance, upgrades, security or other operational reasons.

18. Limitation of Liability

To the maximum extent permitted by law, Zyalea will not be liable for losses arising from circumstances outside our reasonable control.

Nothing in these Terms & Conditions excludes or limits any liability that cannot lawfully be excluded or limited, including rights and remedies available to consumers under Australian Consumer Law.

19. Events Outside Our Control

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, strikes, transport disruptions, supplier disruptions, government restrictions, telecommunications failures or other similar events.

Where an event outside our reasonable control occurs, we will take reasonable steps to minimise its impact on your order.

20. Privacy

Your personal information is handled in accordance with our Privacy Policy.

Our Privacy Policy explains what information we collect, why we collect it, how it may be used and disclosed, and how you can contact us regarding your personal information.

Where applicable, privacy obligations under Australian law will apply. The Office of the Australian Information Commissioner provides guidance on privacy policies and organisations' obligations under the Privacy Act 1988.

21. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will be published on this page with the updated date.

Changes will generally apply from the date they are published and will not retrospectively remove rights that apply to an existing purchase.

22. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia, to the extent permitted by law.

Any dispute will be subject to the applicable laws and courts of New South Wales, Australia, subject to any rights or remedies that cannot lawfully be excluded.

23. Contact Us

If you have questions about these Terms & Conditions, an order, a product or a return, please contact us:

Zyalea
Email: [CUSTOMER SERVICE EMAIL]
Website: https://zyalea.com

We aim to respond to customer enquiries as soon as reasonably practicable.